Customers get frustrated standing in queues as they have nothing to do other than waiting, that too without knowing the actual wait time. They often get bored and wonder what to do under the scorching sun or may be under the umbrella trying to save themselves from the rain or from the bitter cold. Customers become more restless when they see other queues of the same business moving faster than theirs. Unknown wait times also disrupt the customers' time management of other priorities. This makes an awful experience for the customers and often leads to customer walkaways. Actually, unpleasant experiences do not leave the mind. This horrid experience keeps playing on their minds and refrains them from visiting the business again. So, Customer walkways not only affect the business at that particular time but it has its long term effects.
Moreover, during this pandemic, social distancing is the new normal. People are advised to avoid overcrowded places and are not supposed to stand closely in queues. But then, people have to go out to buy their groceries, medicines, etc. In the current scenario, wait times have increased even more as businesses are working with reduced strength. This has added to the distress of the customers.
'" Every problem has a solution. You just have to be creative enough to find it." - Travis Kalanick
Virtual Queue Management is one such creative solution that resolves almost all the factors which lead to customer frustrations related to queuing and in fact help businesses to get better customer stride.
Virtual Queuing app Q Waits Business has come to the rescue of the businesses as well as reduced the plight of the customers standing in long queues. Q Waits Business does the waiting for the customers, and the customers can finish off their important work in between. They also get to know their approximate wait time and their position in the virtual queue. As and when the customers' turn approaches, this app-based smart queuing solution notifies the customers. Customers now do not have to stand in long queues and instead can have a pleasing experience of getting their service at a lot shorter time than earlier.
Download the best user-friendly Digital Queuing System app - Q Waits Business from https://www.business.qwaits.com/downloads and get going. If you have any queries please feel free to call us at +1 289-633-4230.