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Public services/Government agencies

Citizens often have to visit public service offices and government agencies for applying identification documents or renewal of about to expire personal documents or maybe to pay taxes and etc. Although Government agencies & Public service offices often spend a lot on large waiting rooms in order to accommodate a huge rush, it does not increase their operational efficiency, nor does it satisfy their clients.


Once a person reaches the agency, first of all, a token is assigned and then that person has to wait for long before being attended. A person has nothing to do and gets bored throughout without knowing how long the wait is going to be. This leads to frustration and restlessness and also ruins the mood. A person with a bad mood often leaves their mark on those around.


On top of all these, the whole world is now facing a pandemic. Public services offices and Government agencies are open with certain restrictions and capacity regulations. The waiting experience now has turned out to be a nightmare as the offices are also working with reduced strength. People need to maintain social distancing and cannot crowd places. So how do you manage to serve the taxpaying citizens with almost no hassles?


"Be the change you wish to see in the world" - Mahatma Gandhi

Boolean Array, Canada has come up with that change by introducing a simple and smart app-based solution Q Waits Business on virtual queuing. Citizens can now check-in to the agency from the comfort of their home. The app keeps track of the people in the queue, shows them their approximate wait time, and keeps on notifying them whenever they reach closer to being called. Government agencies can now operate with almost zero congestion without the need to spend money on buying space. They can also specify dedicated senior hours, current operation mode, and business hours so that people are well informed before checking-in.


If as a Public service office or a Government agency you wish to boost your operational efficiency and focus on customer satisfaction, download the best user-friendly Digital Queuing System app - Q Waits Business from and get going.


If you have any queries please feel free to call us at +1 289-633-4230 or send us an email at

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